Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Design & Artwork
Yes, we do offer free design service to keep our customers on board. Our designers will provide you with a print-ready design in PDF format so you can evaluate and approve it. Then it moves to the production department to avoid issues later.
It is best to send artwork as a PDF. You should check that all fonts are called out and part of the file. Use CMYK colors for your pictures and do not use RGB. For black and white pictures, make sure they are clear and all layers are flat before you make the PDF.
Yes. Personalized printing is good because it looks nice, lasts a long time, and costs less. It is the best choice for any man or woman running a business who needs small orders or samples. We use great machines to make your ideas look real. You can get simple, bright, or cool patterns on your cardboard and shipping boxes now.
Orders & Prices
We sell packaging solutions at wholesale prices. You can order as few as 50 pieces for cardboard and rigid boxes, and you can get as many as you want. The options are just limitless.
If you need boxes fast, call us at +44 746 076 6520. Tell us your urgency and the estimated time period you’d like to get your orders. In most cases, when you choose our rush service, you’ll get orders shipped within 24-48 hours.
No. We believe in being open and honest. You will get exactly what you buy. The price includes the work we do, like gluing and cutting. Even if you do not have enough orders for free shipping, those costs are shown clearly. You will always know the exact price when requesting a quote at sales@premiercustompackaging.co.uk.
Shipping
For each order, you’ll have a dedicated customer sales representative, ready to answer your queries. To get accurate information on shipping, you can talk to our CSRs directly for further details.
Usually, it takes 8–10 days to make the boxes and 2–3 days to ship them. The time starts once you place the order. If you need them fast, tell us when you buy them. Our rush choice can get boxes to you in about 7 days.
You can cancel your order within 24 hours. After that, we have already started the work. If you cancel in the first 24 hours, you will get half of your money back. We keep the rest to cover the work already done.
Customer Support
Our team is here to ease the process for you. If you do not like a sample, you can ask for a new one. And you can share the feedback with us so we can improve the very thing that you don’t like. Tell us what you want to change, and we will try to fix it.
Reordering is easy. Just fill out the form again or talk to our team. Once you pay the bill, we will handle your next batch.
In that case, you can share your complaint at sales@premiercustompackaging.co.uk. A ticket will be made as per the information that covers everything necessary to resolve your issue with care.