Premier Custom Packaging values client satisfaction. This page exists to clear inquiries about refund policies. Please read this policy to understand how returns and refunds work for our customers.
- If you brought custom items, know that those products fall under the non-refundable category. Because those items are 100% custom-made per your consent, unless the defects are caused by us. In that case, we offer a refund (details below).
- For stock items, you are eligible for a refund as per the terms and conditions.
Return Window
You have 14 business days from the delivery date to start a return.
Return Conditions & Process
To return an item, it must be in the same condition you got it; new and unused.
Return Method: By mail
Return Label: You must create and pay for your own return shipping label.
Return Address: Email us at sales@premiercustompackaging.co.uk to get the correct return address for your area.
Damaged, Defective, or Wrong Items
If your order arrives damaged, faulty, or wrong, we take full responsibility.
- We will pay all return or replacement costs.
- Email us right away with a photo or video of the issue.
Change of Mind
Since all orders are custom-made, we do not accept returns or replacements unless there is a defect.
If you still want to return an item:
- Return Shipping: You just have to pay the return shipping cost.
- Restocking Fee: A 3% fee will be taken from your refund to cover handling and repacking.
Refunds
Once we get your return and check it, we will let you know if your refund is approved.
- Processing Time: Approved refunds are sent within 30 business days to your original payment method.
- Shipping Costs: We offer free shipping on orders, so there are no shipping costs to refund.
Contact Us
If you have any questions, contact us:
Email: sales@premiercustompackaging.co.uk
Phone: +44 746 076 6520